Contact Center : Verint: Press Releases

Verint Kicks Off 2012 with "Product of the Year" Honors

Mon, 30 Jan 2012 00:00:00 EST

Most Recent Recognition Goes to Enterprise Workforce Management and Recording Software for Product Innovation and Customer Success

MELVILLE, N.Y., January 30, 2012 — Verint^® Systems Inc. (NASDAQ: VRNT) today announced that Customer Interaction Solutions and Internet Telephony magazines have recognized it with two “Product of the Year” awards. The company received distinctions for its web-enabled Enterprise Workforce Management (WFM) and Impact 360^® Recording™ software solutions. Key judging criteria that led to these honors included product innovation, ongoing success with customer implementations and an ability to stay ahead of industry trends.

Customer Interaction Solutions’ “Product of the Year” Award

Following its recent launch of the industry’s first fully web-enabled enterprise workforce management solution, this 2011 Product of the Year honor emphasizes the ways in which Verint demonstrates excellence and helps organizations maximize their technology investments and drive ROI. Verint’s vision demonstrates what an enterprise-wide approach to WFM can bring to the contact center, branch and back-office operations of organizations of all sizes. Its software is the first in its class to bring unified visibility into managing key workforce optimization (WFO) dynamics across customer touch points and communications channels.

Internet Telephony’s “Product of the Year” Award

As a recipient of this 2011 Product of the Year award, Internet Telephony editors recognized Verint’s Impact 360 Recording as a high-quality, innovative and reliable solution. The Verint recording software is designed to help contact center and customer service operations, as well as financial compliance environments, meet a wide range of needs—from recording transactions for financial and other regulatory requirements, to supporting liability management initiatives, to monitoring staff performance and process adherence. The solution captures, indexes and retrieves up to 100 percent of caller interactions in TDM, IP, mixed telephony and mobile phone environments. With the publication’s focus on advancing IP communications technologies, Verint was named for its track record of providing customers with innovative solutions and proven results.

About Verint Enterprise Intelligence Solutions
Verint^® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360^® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.

About Verint Systems Inc.
Verint^® (NASDAQ: VRNT) is the global leader in Actionable Intelligence^® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, VOVICI, GMT, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Upcoming Webinars Explore How Leading Organizations Use "Voice of the Customer" to Drive Operational Excellence in Today's Dynamic Business Environments

Tue, 24 Jan 2012 00:00:00 EST

Verint Subject Matter Experts to Share Best Practices for Maximizing Multichannel Customer Feedback

MELVILLE, N.Y., January 24, 2012 — Verint^® Systems Inc. (NASDAQ: VRNT) today announced a series of upcoming online events that will feature company subject matter experts as they highlight the top considerations, tips and trends surrounding how best to put the “voice of the customer” to work organization-wide. Key themes will focus on the benefits of implementing a Voice of the Customer (VoC) program, arming attendees with the ways voice of the customer analytics can provide the actionable intelligence needed for targeted decision making. The sessions also will explore ways to gain a holistic view of the customer experience, while at the same time supporting current business objectives and driving future strategies.

“Voice of the Customer”
January 25 at 1 p.m. ET; Institute of Citizen-Centered Service (ICCS) Webinar

The term Voice of the Customer is often used to describe the in-depth process of capturing customer expectations, preferences and experiences. While many recognize the importance of engaging with customers, the question often arises around how to evaluate interactions across phone calls, web chat, emails, social media and surveys. In this session, Verint’s Dave Capuano—vice president, solutions marketing, voice of the customer analytics—will discuss real-time speech, enterprise feedback management; the challenges that private and public sectors face in today’s business environments; and the value of initiating a VoC program across the enterprise.

“Customer Analytics Roundtable”
February 7 at 1 p.m. ET; CRMXchange Webinar

Oscar Alban—principal global market consultant for Verint—will participate in a debate on the latest trends in adoption, systems, reporting and ROI for Voice of the Customer analytics. Thanks to ongoing advances in today’s analytics solutions, such as speech and text analytics as well as enterprise feedback management, organizations have even greater access to and insight from customers and their likes, dislikes, preferences and expectations. These provide a bridge between the contact center and enterprise departments—such as sales, marketing, product development and the executive suite. In this fast-paced, highly-interactive session, panelists will explore a variety of analytics capabilities, key qualities to look for and questions to ask, plus ways to leverage new insights and metrics for maximum impact.

“Don’t be a 4 Percenter: Most Companies are Using Voice of the Customer to Drive Change. Are You?”
February 22 at 1 p.m. ET; Verint Webinar Featuring Peppers & Rogers

There are countless business drivers for creating a Voice of the Customer program. According to a recent survey sponsored by Peppers & Rogers, improving the customer experience tops the list, followed by reducing customer churn and improving customer lifetime value. Don Peppers, founding partner of Peppers & Rogers Group, will join Verint’s Dave Capuano in a discussion on harnessing the voice of the customer as a profitable business practice that drives customer-centric change. In addition to unveiling key survey findings, they will reveal how “model” organizations are devising truly innovative approaches to the VoC—and as a result, capturing customer loyalty and boosting revenue.

About Verint Enterprise Intelligence Solutions
Verint^® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360^® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.

About Verint Systems Inc.
Verint^® (NASDAQ: VRNT) is the global leader in Actionable Intelligence^® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.

Eventide Joins Verint Open Innovation Network

Tue, 17 Jan 2012 00:00:00 EST

Company Leverages Verint Technologies in Solutions Designed for the Public Safety Market

MELVILLE, N.Y., January 17, 2011 — Verint^® Systems Inc. (NASDAQ: VRNT) today announced the signing of a patent agreement that makes Eventide Inc., a provider of recording technologies, a licensee and participant in Verint’s Open Innovation Network™. The agreement enables Eventide to use Verint’s patented technologies in its offerings, positioning Eventide to broaden the breadth and scope of its solutions and deliver incrementally greater value to its customers.

The Open Innovation Network provides access to Verint’s industry-leading intellectual property portfolio, which today includes more than 500 Verint patents and patent applications worldwide. This growing portfolio is indicative of Verint’s strength in identifying market needs and the company’s ongoing investment, innovation, and leadership in the enterprise intelligence and security intelligence solutions markets. Established as part of Verint’s long-term strategy to safeguard its intellectual assets, the Open Innovation Network promotes innovation and technology advancement on an industry scale.

According to Richard Factor, CEO, Eventide, “The Verint Open Innovation Network offers a unique opportunity to leverage the innovative technologies for which Verint is recognized worldwide. We fully and enthusiastically support the Verint initiative to promote industry innovation and collaboration and the benefits it offers to the public safety ecosystem.”

“Verint is pleased to welcome Eventide to the Verint Open Innovation Network,” adds Peter Fante, chief legal and compliance officer, Verint. “This agreement is further recognition of the strategic value that Verint innovation can offer organizations to help enhance their offerings, increase market share and deliver ROI to customers and stakeholders, benefiting the industry as a whole.”

Verint’s Open Innovation Network expands competitive licensing of Verint’s protected technologies and patent rights, reduces the incidence and costs of patent infringement, and encourages collaboration and innovation on an industry scale. Additional information about the Verint Open Innovation Network can be found here.

About Verint Systems Inc.
Verint^® (NASDAQ: VRNT) is the global leader in Actionable Intelligence^® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, VOVICI, GMT, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Zhejiang Mobile Benefits from Use of Impact 360 Speech Analytics Solution from Verint

Mon, 19 Dec 2011 00:00:00 EST

Leading Mobile Communications Network Operator Deploys Speech Analytics to Obtain Insight from Customer Calls for Driving Enhancements in Contact Center Performance and Agent Training

Verint Partner Datatool Provides Technical Expertise and Support to Help Ensure Customer Success

BEIJING, CHINA and MELVILLE, N.Y., December 19, 2011 — Verint^® Systems Inc. (NASDAQ: VRNT) today announced that Zhejiang Mobile, one of the largest mobile communications network operators in China, is using its Impact 360^® Speech Analytics™ solution to gain a deeper understanding of why customers call its contact center. The software is enabling the company to enhance performance, reduce handle times and more effectively target its marketing programs.

With a large, geographical network and over 50 million subscribers, Zhejiang Mobile sought to gain a better understanding of the drivers leading to escalating call volumes in its contact centers located in China’s Zhejiang province. The company wanted to know why customers called, how effectively its agents delivered service, and where further training might be needed to enhance their skills and help reduce average handle times. Additionally, it wanted to collect rapid input from customers on new marketing campaigns, negating the need to spend many hours listening to individual call recordings to locate pertinent information.

Zhejiang Mobile invested in the Verint Impact 360 Speech Analytics solution, which supports Chinese Mandarin, for its ability to mine recorded customer interactions to help reveal the intelligence essential for building effective customer service and cost containment strategies. By automatically surfacing words, phrases, and categories from millions of recorded calls, it can alert organizations to potential opportunities for action. The solution is part of Verint’s Voice of the Customer Analytics platform, which also includes applications for text analytics and customer feedback surveys, as well as the ability to integrate data from web analytics, social media channels and other customer interaction points.

Zhejiang Mobile started using the solution in its operation in July 2010 to analyze calls. By surfacing the root causes driving customer calls into its contact center, it is now able to identify sources of customer satisfaction and concern, as well as agent strengths and weaknesses. Using this intelligence, Zhejiang Mobile has been able to reduce its call volumes and average handle times, as well as augment its quality monitoring process with greater insight into agent behavior. Additionally, the company is extracting customer feedback on new marketing campaigns and using this data to enhance its offerings.

“Like many forward-thinking organizations, Zhejiang Mobile wants to know not only what is happening in its customer service operation, but why, so it can take action immediately,” says Nigel Hewett, senior vice president, APAC, Verint Systems. “With Impact 360, the company can use data captured in customer interactions to enhance its performance, reduce costs, please its customers and help maintain its agility in the market.”

About Verint Witness Actionable Solutions
Verint^® Witness Actionable Solutions^® is the worldwide leader in enterprise workforce optimization (WFO) software and services. As the market's first 5th-Generation WFO solution, its unified Impact 360^® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. Impact 360 Workforce Optimization™—comprised of quality monitoring and recording, voice of the customer analytics, desktop and process analytics, workforce management, performance management, eLearning, coaching and more—serves as a strategic asset across front- and back-office sales and service operations that help shape the customer experience. Used by thousands of organizations around the globe, Verint solutions help improve the entire customer service delivery network, powering decisions Real Time at the Right Time™ to advance service excellence across today's customer-centric enterprises.

About Verint Systems Inc.
Verint^® Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, VOVICI, GMT, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Turnkey Intelligence Implementing Vovici

Thu, 15 Dec 2011 00:00:00 EST

Unique New Business Model Specific to Sports & Entertainment Being Launched with Vovici at the Core

HERNDON, VA., December 15, 2011 —Vovici™, a Verint^® Systems (NASDAQ: VRNT) company and leading provider of voice of the customer and enterprise feedback management (EFM) solutions, today announced that Turnkey Intelligence, a leader in the business of sports and entertainment, selected its EFM solution in September 2011, and is now in the process of deploying the software to power its Turnkey Surveyor suite of market research services.

“We’re a full service firm that’s drastically changing the research paradigm,” states Haynes Hendrickson, president of Turnkey Intelligence. “Sports and entertainment is so fluid; our clients often want to quickly run their own research projects in-house. We stand alone as a full service research firm that’s embracing this approach and encouraging our clients to incorporate self-service into their research mix, using Vovici’s world-class software.”

Vovici software, which is part of the Verint Voice of the Customer Analytics™ portfolio, helps forward-thinking organizations benefit from a single-vendor solution set for voice of the customer (VoC) initiatives across surveys, voice recordings, email, chat and social media. Using the comprehensive VoC Analytics solution, enterprises can interpret customer feedback in the context of business objectives and quickly act upon it to drive change that results in improved customer experiences. With this approach, Turnkey can enable its clients to better understand the total customer experience, drive satisfaction, optimize operations and increase revenue.

“Turnkey has strong industry expertise and has been a reliable partner for our league and clubs for many years,” notes Alicia Rankin, director of research and fan insights at the National Football League (NFL). “Integrating that expertise directly into Vovici’s software in the form of industry-specific survey templates and report templates gives clubs a needed head start when designing their own research projects.”

Mark DiMaurizio, vice president of technology solutions at Comcast-Spectacor adds, “Turnkey is a valued research partner of Comcast-Spectacor and the Flyers & 76ers, and a real innovator. The Turnkey/Vovici pairing is great because now any of our properties can get self-service and full service all from a single source and store all research results across time in a single place. Turnkey has created a seamless, cost-effective suite of custom research solutions.”

“We chose Vovici because it’s a powerful analytics engine that’s incredibly easy to use,” explains Steve Seiferheld, senior vice president of consumer research at Turnkey. “In sports and entertainment, whether you are a property, brand or agency, you need a constant flow of fresh, insightful information. Vovici gives us and our clients an easy way to organize, analyze and manage that information.”

“Vovici is delighted to have partnered with Turnkey to empower such iconic organizations as the NFL, NBA, MLS, MLBAM, IMS, Stanley Cup Champion Boston Bruins, World Series Champion St. Louis Cardinals and dozens upon dozens of other high profile clients,” says Dave Capuano, vice president of marketing at Vovici. “Producing deep metrics that are also easy to understand is no easy task, but integrating our software with Turnkey’s industry knowledge will certainly help monetize information and make it immediately actionable.”

About Turnkey Sports & Entertainment
Turnkey Sports & Entertainment is the holding company that owns and operates Turnkey Search, the industry's leading executive search firm, and also Turnkey Intelligence, the industry's leading consumer intelligence firm. Turnkey Intelligence is the sports and entertainment industry’s leader in consumer insights (Surveyor). Clients utilize Turnkey’s software and services to make better-informed business moves involving sponsorship (Activator) and ticket sales (Prospector). For more information, visit www.TurnkeySE.com.

About Vovici
Vovici™, a Verint^® Systems company, is the leading provider of intelligent online survey management and feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation and influence critical business decisions. More than a thousand organizations worldwide, including over half of the Fortune 500, rely on Vovici to turn information into action. Visit www.vovici.com for more information.

About Verint Systems Inc.
Verint^® Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol "VRNT." Visit us at our website www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, VOVICI, GMT, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Verint Announces Enhancements to Industry's Most Comprehensive Voice of the Customer Solution for Multichannel Analytics

Wed, 14 Dec 2011 00:00:00 EST

Company Advances VoC Analytics Solution with Integrated Text Analytics and Automated Survey Capabilities

Industry-First VoC Analytics Solution Gains Recognition, Earning New Industry Honors

MELVILLE, N.Y. and HERNDON, VA., December 14, 2011 — Furthering momentum around its Voice of the Customer (VoC) Analytics portfolio and mid-year business combination with Vovici™, a leading provider of VoC and enterprise feedback management solutions, Verint^® Systems (NASDAQ: VRNT) today announced enhancements to its solution set. Additionally, the company has been recognized for the innovation and completeness of its VoC Analytics portfolio, receiving Customer Interaction Solutions’ “Speech Technology Excellence Award” and the Spain Contact Center Expert Association’s “Best Management Solution.”

Creating Seamless Customer Experiences
The latest release of the Vovici Enterprise Feedback Management (EFM) solution features a series of advancements, including integrations to Verint’s Impact 360^® Text Analytics™—which analyzes customer interactions and feedback from a variety of internal and external sources such as blogs, chat, email, social media channels, surveys and more. Following Verint’s acquisition of Vovici, the enhancements supporting Vovici are designed to create more seamless customer experiences. New features and functionality further integrate Vovici Enterprise Feedback Management data into Impact 360 Text Analytics, as well as Verint performance management scorecards.

Through the integration, customers can now automate and schedule the transfer of survey results, removing the need for manual processing. With these advanced reporting features, organizations can embed Vovici EFM charts into Verint performance management scorecards, create password-protected report links to share with non-Vovici users, and—at their discretion—enable viewers to filter data within the reports. Together, these enhancements not only provide a more integrated experience between solutions, but offer customers another set of customer-centric performance metrics to help drive loyalty and satisfaction.

"For us, the voice of our members spans calls, surveys, email, chat and more,” says Kamelia Roshanian, business operations analyst for Navy Federal Credit Union. “The vision of a VoC hub is something we've been waiting for, and the combination of Vovici and Verint delivers the innovative platform that will help us quickly achieve this goal.”

Gaining Global Traction with Voice of the Customer Analytics
Recognized for the comprehensiveness of its VoC solution for multichannel analytics, Verint received Customer Interaction Solutions’ 2011 “Speech Technology Excellence” award. This honor acknowledges companies that have made significant contributions to improving speech applications for their clients. As a recipient of this award, the publication categorizes Verint’s Voice of the Customer Analytics as exemplary—with a superior capability to help improve the bottom line for customers.

The Spain Contact Center Expert Association also recognized Verint in its recent CRC Gold Awards program. The company received the 2011 “Best Management Solution” honor for its Voice of the Customer Analytics. The CRC Gold Awards look for technology solutions that support innovative customer service, and also a corporate commitment to driving customer care.

“This industry recognition underscores our continued dedication to supporting Voice of the Customer professionals and their initiatives worldwide,” says Nancy Treaster, general manager, strategic operations, Verint Witness Actionable Solutions. “Together with Vovici, we are focused on helping our customers excel in their ability to capture customer feedback across interaction channels, correlate and interpret it in the context of business objectives, and take action to drive change and respond more effectively to customer, business and market demands.”

About Verint Witness Actionable Solutions
Verint^® Witness Actionable Solutions^® is the worldwide leader in enterprise workforce optimization (WFO) software and services. As the market's first 5th-Generation WFO solution, its unified Impact 360^® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. Impact 360 Workforce Optimization™—comprised of quality monitoring and recording, voice of the customer analytics, desktop and process analytics, workforce management, performance management, eLearning, coaching and more—serves as a strategic asset across front- and back-office sales and service operations that help shape the customer experience. Used by thousands of organizations around the globe, Verint solutions help improve the entire customer service delivery network, powering decisions Real Time at the Right Time™ to advance service excellence across today's customer-centric enterprises.

About Verint Systems Inc.
Verint^® Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol "VRNT." Visit us at our website www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, VOVICI, GMT, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Verint Earns Recognition for Innovation and Customer Value in Asia Pacific and Latin America Regions

Thu, 08 Dec 2011 00:00:00 EST

Customer Value Enhancement and Vendor of the Year Honors Reinforce Company’s Position in Growing Global Markets

MELVILLE, N.Y., December 8, 2011 — Verint^® Systems Inc. (NASDAQ: VRNT) today announced that Frost & Sullivan, a global growth consulting company, has recognized it with two global innovation awards—the 2011 “Asia Pacific Call Monitoring Systems Vendor of the Year” and the “Latin America Customer Value Enhancement Award in the Contact Center Applications Market.” Both honors reinforce the company’s commitment to the customer experience, innovation in enterprise workforce optimization (WFO) software, and support among regional channel partners and resellers.

Driving Excellence Across Asia Pacific
Recognized for its influence in driving call monitoring and WFO technology across the region, Verint received the “2011 Asia Pacific Call Monitoring Systems Vendor of the Year” honor from Frost & Sullivan. The award was based on the company’s technology leadership in the call monitoring systems segment. The honor also points to Verint’s commitment to driving customer value through contact center applications by developing cutting-edge technologies and reinforcing the best practices that help businesses prosper through the enterprise.

“Verint continues to demonstrate excellence in product innovation and enhancing customer value, while also reinforcing its leadership in the call monitoring systems market in Asia Pacific,” comments Krishna Baidya, industry manager, Asia Pacific ICT practice, Frost & Sullivan. “Providing actionable intelligence to customers, Verint is well-equipped to capitalize on the growing demand for process optimization in the industry. Its strong value proposition is further underscored through its proven capability around enterprise workforce optimization and analytics.”

Baidya adds, “Verint leverages channel partners to expand market access, sign new customers and grow its existing customer base. By excelling in an increasingly competitive market, Verint proves itself to be a worthy recipient of this award.”

Bringing Value to Contact Center Customers in Latin America
With a focus on demonstrating best practices in a variety of regional and global markets, Frost & Sullivan presented Verint with the “Latin America Customer Value Enhancement Award in the Contact Center Applications Market.” The awards program recognizes organizations that display superior planning and execution of product launches, strategic alliances, distribution strategies, technological innovations, and mergers and acquisitions. It also took into account such factors as leadership, strategy, service, innovation, integration and development.

“Earning this recognition is an honor that points to our global reach and what we strive to achieve as trusted partners committed to customer success,” says Nancy Treaster, general manager, strategic operations, Verint Witness Actionable Solutions. “Verint is committed to remaining on the cutting edge in technology innovation and to helping customers realize the true value of workforce optimization and the ability to make faster, better decisions to enhance both customer experiences and enterprise performance.”

About Verint Witness Actionable Solutions
Verint^® Witness Actionable Solutions^® is the worldwide leader in enterprise workforce optimization (WFO) software and services. As the market's first 5th-Generation WFO solution, its unified Impact 360^® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. Impact 360 Workforce Optimization™—comprised of quality monitoring and recording, voice of the customer analytics, desktop and process analytics, workforce management, performance management, eLearning, coaching and more—serves as a strategic asset across front- and back-office sales and service operations that help shape the customer experience. Used by thousands of organizations around the globe, Verint solutions help improve the entire customer service delivery network, powering decisions Real Time at the Right Time™ to advance service excellence across today's customer-centric enterprises.

About Verint Systems Inc.
Verint^® Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol "VRNT." Visit us at our website www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, VOVICI, GMT, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Verint Announces Third Quarter Results

Wed, 07 Dec 2011 00:00:00 EST

Click here to view the press release.

Leading U.S. Prescription Home Delivery Service to Implement Impact 360 for Back-Office Operations Solution from Verint

Thu, 17 Nov 2011 00:00:00 EST

Software and Services to Help Expedite Scheduling and Service-Level Tracking for More Efficient, Cost-Effective Customer Service

MELVILLE, N.Y., November 17, 2011 — Verint^® Systems Inc. (NASDAQ: VRNT) today announced that a leading home prescription delivery service in the U.S. will implement its Impact 360^® for Back-Office Operations™ solution. The organization will deploy the workforce optimization software to enhance the efficiency and cost-effectiveness of its back-office operations by tracking service levels throughout the day and more closely aligning its staffing with capacity requirements.

As a division within a leading healthcare company, the prescription delivery service is available to the company’s several million members. The delivery service’s focus on ensuring the quality, accuracy, safety, convenience and value of its offerings had led to overstaffing in its back office, resulting in increased overtime costs. The service was further challenged with the need to integrate data from a new prescription management system being implemented at its parent company, a longtime user of Verint’s contact center quality monitoring solution.

Part of Verint’s unified Impact 360 software suite, Impact 360 for Back-Office Operations helps automate and simplify many activities in the back office, while providing visibility into — and data about — operations processes, staffing and activities. Initially attracted by Impact 360’s workload forecasting and staff scheduling capabilities, the prescription delivery service organization invested in the solution in April and now plans to leverage its strategic planning, performance management scorecards, and desktop and process analytics functions. It also intends to use Impact 360 to capture data from existing and new back-office systems to create a comprehensive capacity model and perform service-level tracking for approximately 1,000 employees. Managers can use Impact 360’s advanced desktop analytics functionality to observe patterns in workflow and employee computer usage, manage adherence to schedules, and identify and rectify activities that adversely impact service levels and handle times.

“We’re pleased to extend our relationship with an existing customer by providing solutions to its prescription home delivery service,” says Steve Weller, senior vice president, Americas, Verint Witness Actionable Solutions. “Impact 360 offers valuable insight to make back-office processes more streamlined and economical, while also helping the organization maintain its high standards of customer service.”

About Verint Witness Actionable Solutions
Verint^® Witness Actionable Solutions^® is the worldwide leader in enterprise workforce optimization (WFO) software and services. As the market's first 5th-Generation WFO solution, its unified Impact 360^® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. Impact 360 Workforce Optimization™—comprised of quality monitoring and recording, voice of the customer analytics, desktop and process analytics, workforce management, performance management, eLearning, coaching and more—serves as a strategic asset across front- and back-office sales and service operations that help shape the customer experience. Used by thousands of organizations around the globe, Verint solutions help improve the entire customer service delivery network, powering decisions Real Time at the Right Time™ to advance service excellence across today's customer-centric enterprises.

About Verint Systems Inc.
Verint^® Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, VOVICI, GMT, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Verint Positioned in "Leaders" Quadrant of Leading Analyst Firm's New Magic Quadrant for Contact Center Workforce Optimization

Tue, 08 Nov 2011 00:00:00 EST

Company Evaluated Based on Completeness of Vision and Ability to Execute

MELVILLE, N.Y., November 8, 2011 — Verint^® Systems Inc. (NASDAQ: VRNT) today announced its position in the “Leaders” quadrant of the newly published “Magic Quadrant for Contact Center Workforce Optimization”¹, a November 7 report from research and advisory firm Gartner, Inc.

Each year, Gartner evaluates the contact center workforce optimization (WFO) technology landscape and positions WFO providers in one of four quadrants based on an evaluation of their completeness of vision and ability to execute. According to the firm, “Leaders in the WFO market provide functionally broad and deep [and] WFO solutions that can be deployed and supported globally. This software is suitable for all sizes and complexities of enterprises, and has broad industry coverage. Revenue is strong, and new references are readily available.”²

For “completeness of vision,” Gartner determined Verint’s Magic Quadrant leader quadrant positioning based on such aspects as market understanding, market strategy, sales strategy, offering/product strategy, business model, vertical/industry strategy, innovation and geographic strategy. The company’s “ability to execute” assessment included such evaluation criteria as product/service, overall viability, sales execution/pricing, market responsiveness and track record, marketing execution, customer experience and operations.

Of the market itself, the research notes that “As organizations are drawn to the associated value proposition, which involves cost of ownership, single-vendor relationship and cross-function workflow, interest in contact center workforce optimization (WFO) is increasing…”³

Adds report author and Gartner Research Director Jim Davies, “Increased organizational awareness surrounding the value proposition associated with WFO and growing maturity of the existing solutions are fuelling market adoption. The ability of a WFO solution to improve operational efficiency and, at the same time, drive interaction effectiveness is a key driver for contact centers under pressure to deliver a positive customer experience and potentially increase revenue, without relaxing efficiency goals.”⁴

“The past year has marked some exciting innovations in our Impact 360^® suite that are driving even more compelling value around an enterprise workforce optimization approach and how it can impact organizations and their end consumers,” says Nancy Treaster, general manager, strategic operations, Verint Witness Actionable Solutions^®.

“Following our 2011 launch of the market’s first, and only, fifth-generation WFO suite—and with the addition of powerful, new Voice of the Customer capabilities—we’re focused on helping our customers acquire, analyze and act on the vast market, business and customer intelligence available to them. In an age of many channels and touch points, we’re committed to delivering innovation and solutions that provide the actionable intelligence required for better performance and stronger customer relationships,” adds Treaster.

About the Gartner Magic Quadrant
By Gartner’s definition, “Contact center WFO combines technology from several previously siloed functional domains to provide incremental business value. Key functional domains include: WFM and strategic planning, call recording and QM, coaching and e-learning, performance management, surveying (focused on capturing operational and agent performance information), and interaction analytics (audio and text analytics combined with screen analytics, emotion detection and associated operational call data).”⁵

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Verint Witness Actionable Solutions
Verint^® Witness Actionable Solutions^® is the worldwide leader in enterprise workforce optimization (WFO) software and services. As the market's first 5th-Generation WFO solution, its unified Impact 360^® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. Impact 360 Workforce Optimization™—comprised of quality monitoring and recording, voice of the customer analytics, desktop and process analytics, workforce management, performance management, eLearning, coaching and more—serves as a strategic asset across front- and back-office sales and service operations that help shape the customer experience. Used by thousands of organizations around the globe, Verint solutions help improve the entire customer service delivery network, powering decisions Real Time at the Right Time™ to advance service excellence across today's customer-centric enterprises.

About Verint Systems Inc.
Verint^® Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.

^1-5 Gartner “Magic Quadrant for Contact Center Workforce Optimization” by Jim Davies, November 7, 2011

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, VOVICI, GMT, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.